Dear “Pawrents” (Pet Patient Guardians),

So we finally overcame the most restrictive MCO periods… Aside from negative emotions and experiences during this time, many of us also experienced new clarity on what is truly important in life.

We from AsiaPaws resume our usual “by appointment only” schedule in our as always tranquil and pristine facitily. You will find over 20 available booking slots daily on the booking calendar here.

For patient and admin / booking related matters, please contact us by WhatsApp message 018.2734110 or email admin@asiapaws.com and expect us to reply during our admin hours
Monday – Friday 10am – 1pm and (except Tuesday) 2pm – 5pm.

Thank you and we are so honored that you choose us to help your furry family member with natural veterinary medicine!

In Health,
Dr Susanna & AsiaPaws Management and Staff

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Please use this form to make a booking for any of our services. Please read our step-by-step guide on how to make the booking below at our FAQ section.

Please view our Terms & Conditions here.

All payments are done through Paypal in which you can either pay using any major credit card or a Paypal account. If you require any assistance, please do get in touch with us at admin@asiapaws.com

Frequently Asked Questions

Step by Step Online Booking Instruction
  1. Select the type of “Service” and your preferred date/time and click “Next”. (Do note that “Follow Up Visits” are strictly for those who have purchased the packages.)
  2. Available dates and time slots will be shown on the screen. Select your preferred timing. You may also use the calendar to browse for other dates here.
  3. Once you have selected your time slot, key in all the necessary details in the form provided and click “Next”
  4. Click “Next” to pay with a credit card or PayPal. You may pay with a PayPal account or select the Debit/Credit Card option.
  5. Once the payment is successful, you will be redirected to the Asia Paws Website and an email confirmation will be sent to you. Your booking is now confirmed!
What if I don’t receive a booking confirmation?

It’s really important that you check the automated booking confirmation email!

The automated confirmation email is your guarantee for having secured your appointment. If you can’t find this email in your inbox, check your spam folder. Still unable to find the confirmation for your booking? Contact us at 018.2734110 by message or email to admin@asiapaws.com Expect help from admin during business hours ONLY Mon – Fri 10am – 5pm, except Public Holidays. Thank you.

What if I need to cancel my appointment?

For cancellations, we require a minimum of 24 hours notice. To reschedule your appointment, send an email to admin@asiapaws.com or message to 018.2734110.

Cancellations at shorter notice will be charged in full due to your appointment being locked into the system. Thank you for taking note!

What if I need to change my appointment slot?

Please re-book your appointment and message to 018.2734110 or email to admin@asiapaws.com which appointment needs to be cancelled (24 hour prior). Failing to inform us will result in loosing this (1) treatment due to the appointment being locked into the system. Thank you for taking note!

What if I am late for my appointment?

All First Visit appointments have a 30 minutes grace period, Follow Up appointments have a 10 minute grace period to allow for traffic and other difficulties.

If you anticipate that you will be later than that, please inform us by message (WhatsApp, SMS) to 018.2734110. We either may have to shorten your pet’s booked treatment or, if that’s not possible, we will try our best to find an alternative slot as close as possible to your booked time that allows completing your appointment in full on this day. Unfortunately, there is no guarantee for a suitable alternative available appointment slot. Thank you for taking note!

Can I get a refund if I do not make it for my appointment?

Missed appointments without prior notice are charged in full, due to the appointment being locked into the system.

To cancel or reschedule your appointment with no charge, contact clinic administration (message to 018.2734110 or email admin@asiapaws.com) one business day in advance. Please note that admin ONLY attends to your email and/or message during business hours Monday – Friday 10 am – 5pm except Public Holidays. 

As an illustration, if your appointment is on Monday, admin must receive your cancellation email or message on the Friday the week before, at or before 5pm. 

You have to provide one business days’ notice to avoid any charge for cancellation/change of appointment. The timely cancelled appointment will be available for you to re-book at a later, for you suitable, date. Thank you